MHR 523 Lecture Notes - Behavioural Sciences

• School: Ryerson University
• Department: Human Resources
• Course: MHR 523
• Professor: Elizabeth Carlson

Document Summary

Jennifer is working on change within her organization and is looking at each process that the organization engages in to redesign each from the start. The od process starts with a heavy emphasis on diagnosing forces for and against change. What are three of the four common targets of change? processes, structure, technology. Od is defined as a system-wide application of what type of knowledge? behavioural science. Research and practice have taught that survival and effectiveness require organizations to change well before the crisis hits them. Od views resistance to change as all of the following except a hostile and destructive force. The phrase that which we create, we support reflects which key strategy for managing reactions to change? participation. Offering retention bonuses in order to gain employee commitment is an example of which strategy for managing reaction to change? negotiation strategy.