BUS 272 Lecture Notes - Lecture 6: Role Conflict, Videotelephony, Phase 2

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieketen Brummelhuis

Document Summary

A group is two or more people with a common relationship. Unlike teams, groups do not necessarily engage in collective work that requires inter-dependent effort. A team is a small number of people with complimentary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. *all teams are groups, but not all groups are teams. Type of teams: problem-solving teams/process-improvement team: is typically made up of 5 to. 12 members from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency and the work environment . Members share ideas and recommendations on how to improve work processes and methods, but rarely have the power to implement these decisions/solutions: a self-managed or self-directed team: is typically made up of 10 to 15 employees. The employees perform highly rated and interdependent jobs and take on many responsibilities of a manager.