BUS 272 Lecture Notes - Lecture 9: Best Alternative To A Negotiated Agreement, Nonverbal Communication, Reward System

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Dianne Cyr

Document Summary

Diferent message sent and delivered to the receiver (layedof or staying). Lay ofs: message is we are cuing jobs . So lets say send a e-mail (encode the message) and choose channel could be face to face but hard to do in big company. Expose info with sympathy when lay of someone. Transparency, opportunity feedback, show that they care, therefore no communicaion breakdown when it is done this way. How you send a message is very important. Face to face: can convey more informaion (body language, intonaion in voice, ask quesion and get immediate feedback, ) Depends what info want to pass: ex: want to buy new chairs for oice can send a mass e-mail. Ex: do not say same message to diferent people. If manager tells you hey why are you late it is okay. But if worker say hey why are you late to manager, need say it in diferent way.