FRHD 3400 Lecture Notes - Lecture 9: Verbal Behavior, Nonverbal Communication
2 May 2018
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Are You a Good Observer?
Observation is the act of watching carefully and intentionally with the purpose of understanding
behavior.
Mastering this skill takes time and practice.
Helps to get to know clients and what is conveyed by their verbal and nonverbal behavior.
Facilitates establishing a working relationship.
Observation Skills
Major function:
▪ Eales you to ote ad respod appropriately to liet’s eral ad oeral iteratios.
Secondary function:
Increased ability to note and understand:
▪ Your ad liet’s oeral ehaior
▪ Your ad liet’s eral ehaior
▪ Discrepancies, conflicts, and incongruities.
Your ad liet’s idiidual ad ultural style ariations
Observation in an Interview
Observation Skills:
Observe your own and the cliet’s eral ad oeral ehaior.
Anticipate individual and multicultural differences in nonverbal and verbal behavior.
Carefully and selectively feedback observations and to the client as topics for discussion.
Predicted result:
Observations validate or invalidate what is happening in the session and provide guidance for
the current and future session.
Anatomy of an Observation
• Context - What is the situation?
• Observation - What do you see/hear?
• Impression/Interpretation - What does my observation mean?
Observation – Three Dimensions
• Non-verbal behavior
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Document Summary
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