HROB 3100 Lecture 9: HROB 3100 -- final chpt 7

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 3100
• Professor: Jamie Gruman

Document Summary

Complacency and no conlict = failure since no change. Conlict focuses on issues or facts (rather than personality diferences) Key rules for engagement for efecive conlict management. Work with more rather than less informaion. Develop muliple alternaives to enrich the level of debate. Judiciously select the conlicts you try to manage. 3 essenial conlict-related skills: diagnosing the type of interpersonal conlict. Understand the focus and source of the conlict: focus. People threaten efeciveness (in your face: source. Environmental stress resource scarcity and uncertainty: selecing the appropriate conlict management approach. Responses to interpersonal confrontaions fall into 5 categories: forcing (asserive, uncooperaive, accommodaing (cooperaive, unasserive, avoiding (uncooperaive, unasserive, compromising (middle of everything, collaboraing (cooperaive, asserive) Negoiaions have 2 branches: distribuive bargaining assume that resources are scares and limited, negoiaions focus on a ixed pie perspecive, integraive perspecive search for collaboraive ways of expanding the pie by avoiding ixed posiions.