Chapter 10:Individual and group behaviour
Personally is the total pattern of an individual's thoughts,feelings and behaviours.
Individual's personally should be compatible with the task,the organisation's
culture and other personalities in the team.When incompatibilities occur,manager
has three options:restore compatibility(reassigning task),achive a
compromise(encourage individuals to understand and modify themselves) or
remove the incompatible personality(weed out them from the team).
Perception is the process by which the brain selects and organises information in
order to make sense of it.Perception may be determined by:The context(people
see what they want to see),The nature of the stimuli(our attention tends to be
drawn to large,bright,loud,unfamiliar,moving and repeated stimuli) and Internal
factor(attention is drawn to stimuli that match our personality).
Be aware of the most common clashes of perception at work:Managers and
staff,work cultures,race and sex.
Group is any number of people who interact with one another,psychologically
aware of one another and perceive thenselves to be a group.
Individuals behave differently in groups due to factors such as:social
influence,group influence and group process.
Social influences include social facilitation(individuals perform better in the
presence of others) and social loafing(size of group increases,individual effort
Group influences include group conformity(groups establish group norms to help
the group to function),group cohesion(sum of all forces that attract members to
group) and group polarisation(distort group decision-making,resul