MKT 3230 Lecture Notes - Lecture 78: Group Conflict, University Of New South Wales

• School: University of Manitoba
• Department: Marketing
• Course: MKT 3230
• Professor: Grant W.Wainikka

Document Summary

Look at: task conflict: conflict over content and goals of work, relationship conflict: conflict based on interpersonal relationships eg. Managers select from five conflict management options: 1. Group tasks: impact of group processes in group"s performance and member satisfaction depends on task that the group is doing the complexity and interdependence of tasks influence group"s effectiveness, tasks are generalised as: 7. 3 differentiate between work groups and work teams, describe four common types of work teams. Work groups work teams one leader clearly in charge leadership role is shared accountable only to self accountable to self and team purpose is same as broader organisational practice. Team creates specific purpose work is done individual work is done collectively meetings characterised by efficiently, no collaboration or open-minded discussion. 43 meetings characterised by open-ended discussion and collaborative problem solving. Performance is measured indirectly according to its influence of on others.