MSCI211 Lecture Notes - Lecture 10: Fiedler Contingency Model, Trait Theory, Relationship Marketing

• School: University of Waterloo
• Department: Management Sciences
• Course: MSCI211
• Professor: Clifford Blake

Document Summary

Leader-member relations: degree of confidence, trust and respect members have for leader. Task structure: degree to which jobs are structured. Position power: degree to which leaders have control over power; hiring, firing, discipline, promotions, salary. Assumes the leadership style is fixed: hersey and blanchard"s situational theory: a model that focuses on follower readiness. A paternal model: as workers become more ready, leader becomes more laissez-faire. In intuitive model that does not get much support from the research findings. Follower: able but not willing so leader needs to use supportive and participative style. Follower: both able and willing so leader uses a laissez-faire approach which works. Follower: unable but willing so leader needs to display high task orientation and high relationship orientation. Follower: unable and unwilling so leader needs to give career and specific directions: path-goal theory. Reward individuals with their desired outcomes when they perform well.