ADM 2336 Lecture Notes - Lecture 5: Role Conflict, Stressor

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Joanne Leck

Document Summary

Stress = phycological response to demands (stressors) that exceed a person"s capacity or resources resulting in negative consequences. Hinderance stressors = stressful demands that are perceived as hindering progress towards personal accomplishment or goal attainment (anger, anxiety) Challenge stressors = stressful demands that are perceived as opportunities for learning, growth and achievement (pride, enthusiasm) Role con ict = con icting expectations that other people may have of us. Role ambiguity = lack of information regarding what needs to be done in a role. Role overload = number of demanding roles is so high that one cannot perform some or all very ef ciently. Daily hassles = minor day-to-day demands that get in the way. Time pressure = prevention that the time you have is just not quite enough. Work complexity = the degree to which the requirements of the work exceed ones capabilities. Work responsibility = the obligation that a person has to others.