ADM 2336 Lecture Notes - Lecture 14: Role Conflict, Personal Development, Job Sharing

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Silvia Bonaccio

Document Summary

Stress: the psychological response to demands when there is something at stake for the individual, and when coping with these demands would tax or exceed the individual"s capacity or resources. Transactional theory of stress: a theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions of appraisals. Primary appraisal: evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being. Benign job demands: job demands that are not appraised as being stressful. Hindrance stressors: stressors that tend to be apprised as thwarting progress toward growth and achievement. Role conflict: others having differing expectations of what an individual needs to do in a role. Role ambiguity: a lack of direction and information about what needs to be done in a role. Role overload: an excess of demands on an employee preventing him/her from working effectively.