ADM 2336 Lecture Notes - Lecture 1: Flextime, Customer Satisfaction, Emotional Exhaustion

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People are the most important part of an organization. You will always depend on people, whatever the job. The field where we study how people behave in the workplace. Managing: you will be able to manage situations. People"s behaviour in the context of work. There is no cookie cutter way of doing things in relation with ob. Management is the art of getting things accomplished in organizations through others. >> an art of science of getting things done through other people. What leadership is, is getting things done by and with other people. You want people to get things done, but you want respect and be appreciated. The ability to sense the things around you, emotions, situations, you pay attention to our environment and other people"s environment. The classical view: it tends to adopt a pessimistic view of human nature. Bureacracy is max weber"s ideal type of organization that include: strict chain of command: everyone has a specific role.

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