CMN 2181 Lecture Notes - Lecture 10: Administrative Science Quarterly, Organizational Conflict, Nonverbal Communication

• School: University of Ottawa
• Department: Communication
• Course: CMN 2181
• Professor: Peruvemba Jaya

Document Summary

Levels of conflict: conflict permeates the development of social relationships at different levels: Interpersonal conflict occurs at the level of individuals. Intergroup conflict. occurs between two cultural or social groups. Interorganizational conflict involves disputes between two or more organizations. Potential sources of intercultural conflict: globalization and the rise of violence. Ingroup/outgroup bias and prejudice: historical grievances and interethnic hatred, political, territorial and economic disputes. Source: pondy, louis r. (cid:523)19(cid:888)(cid:889)(cid:524) (cid:494)organizational conflict: concepts and models(cid:495), administrative. Source: blake, robert r. and mouton, jane s. (1964) the managerial grid. Source: augsburger, david (1992) conflict mediation across cultures. The influence of culture on conflict management: the individualism collectivism cultural dimension can be considered a key cultural variable in communication strategies of intercultural conflict management (ting-toomey,1994). Individualistic conflict strategies tend to be directed to problem solving and achieving goals: collectivist conflict strategies involve more willingness on behalf of members to sacrifice some personal interests in order to maintain relationships with others.