CMN 4131 Lecture Notes - Lecture 9: Alternative Dispute Resolution, Decision-Making, Creative Problem-Solving

• School: University of Ottawa
• Department: Communication
• Course: CMN 4131
• Professor: Howard Martin

Document Summary

Disputes settled in court can often take many months or years: adversarial approach. tends to destroy any positive relationship the parties may have. Angry: others, acknowledge emotions, allow them to express it, don"t react to emotional outbursts, emotional control. It is vital that a negotiator has the ability to keep his emotions Creative problem solving: able to analyze a problem to determine the interests of each party in the negotiation, individuals with negotiation skills have the ability to seek a variety of solutions to problems. Well prepared: prepared for meeting (determining goals, areas for trade and alternatives to the states goals, study the history of the relationship between the two parties and past negotiations to find areas of agreement and common goals. Good at collaboration and teamwork: negotiation is not necessarily a one side against another arrangement, effective negotiators must have skills to work together as a team and foster a collaborative atmosphere during .