MGHB12H3 Lecture Notes - Lecture 8: Total Quality Management, Performance Appraisal, Performance Management
Document Summary
Performance management: the process of creating a work environment in which people can perform to the best of their abilities. Focal performance appraisal: an appraisal system in which all of an organization"s employees are reviewed at the same time of the year rather than on the anniversaries of the individual hire dates. Calibration: a process whereby managers meet to discuss the performance of individual employees to ensure that their employee appraisals are in line with one another. Manager and/or supervisor appraisal: a performance appraisal done by an employee"s manager and often reviewed by a manager one level higher. Self-appraisal: a performance appraisal done by the employee being evaluated, generally on an appraisal form completed by the employee prior to the performance interview. Subordinate appraisal: a performance appraisal of a superior by an employee, which is more appropriate for developmental than for administrative purposes.
