MGHC02H3 Lecture Notes - Lecture 4: Negotiation, Organizational Conflict, In-Group Favoritism
Document Summary
What is conflict: interpersonal conflict: the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Causes of organizational conflict: group identification and intergroup bias, interdependence, differences in power, status and culture, power, status, culture, ambiguity, scarce resources. Superordinate goals: attractive outcomes that can be achieved only by collaboration: third party involvement, mediation, arbitration. Is all conflict bad: conflict stimulation: a strategy of increasing conflict to motivate change. Locus of control: a set of beliefs about whether one"s behavior is controlled mainly by internal or external forces: type a behavior pattern. Type a behavior pattern: a personality pattern that includes aggressiveness, ambitiousness, competitiveness, hostility, impatience and a sense of time urgency: negative affectivity. Negative affectivity: propensity to view the world, including oneself and other people, in a negative light. Stressors in organizational life: executive and managerial stressors, role overload.
