Management and Organizational Studies 2181A/B Lecture Notes - Lecture 18: Job Satisfaction, Speedstep, Job Performance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Hayden Woodley

Document Summary

Leadership: the use of power and influence to direct the activities of followers toward goal achievement. Direction can affect followers interpretation of events, organization of work activities, commitment, relationship with other followers, or access to cooperation and support. Leaders might be judged objectively, unit performance, profit margins, sales, roi, productivity, quality, cost in relation to exp etc. Leader effectiveness: absenteeism, retention of talented employees, greicences, request for transfer. Leader- member exchange theory: describes how the leader- member relationship develop overtime on a dyadic basis, can explain why differences eist. Role making: the employee"s own expectations for thedyad get mixed in with those of the leader. Free flowing exchange in which the leader offers more opportunities and resources and the employee contributed more activities and effort. the role taking and role making process result in two types of leader-member dyads. High quality exchange dyad: frequent exchange of information, influence, latitude, support and attention.