Management and Organizational Studies 2181A/B Chapter 13: Chapter 13

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Stelian Medianu

Document Summary

Leadership: the use of power and in uence to direct the activities of followers toward goal achievement. Direction can in uence the interpretation of events, the organization and commitment. Judged by objective evaluations (pro t margins, market share) Judgment can be based on followers and their behaviours (absenteeism, retention, grievances) Leader-member exchange theory: a theory describing how leader- member relationships develop over time on a dyadic basis. Marked by a role taking phase: when a leader provides an employee with job expectations and the follower tries to meet those expectations. Leader tries to understand the talent and motivation of the employee. Can be supplemented by role making: when the employee"s expectations for the dyad get mixed in with those of the leader. Free- owing exchange when the leader offers more opportunities and resources and the employee contributes more activities and effort. Frequent exchange of information, in uence, latitude, support and attention.