Management and Organizational Studies 2181A/B Lecture Notes - Lecture 4: Computer-Mediated Communication, Nonverbal Communication, Linguistics

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Barry Hawn

Document Summary

Lastly, the receiver of the message needs to understand his interpretations of the message: for example, employees understand how the policy change will impact them. It has been estimated that the vast majority of information we process face to face is based on nonverbal cues not easily conveyed using computer technology. In a survey of managers globally, almost 70% said their organizations would actually be more productive if leaders communicated in person more often. In japan, if a female employee avoids looking her supervisor in the eyes, she is not showing lack of interest or engagement. She is being polite, respectful and appropriate according to her culture: better communicators need to not only pay attention to nonverbal cues but the contexts in which the information is shared. It tends to be less effective for tasks that require more communication bandwidth such as bargaining, conflict resolution, negotiation, or getting to know people.