BU288 Lecture Notes - Lecture 4: Whiteboard, Chamorro Time Zone, Body Language
Document Summary
Communication: the process by which info is exchanged between a sender and receiver. Interpersonal communication: exchange of info between people simplest prototype is a 1-to-1 exchange between 2 individuals. The sender must encode his thoughts into some form (ex: writing, speech) that can be transmitted to the receiver. The receiver must perceive the message and accurately decode it to achieve accurate understanding. To provide feedback, it involves another communication episode that tells the original sender that the receiver received/understood the message. A poor email system can lead to ineffective transmission; typos lead to improper encoding. Encoding and decoding may be prone to more error when the message is inherently ambiguous or e(cid:373)otio(cid:374)al, (cid:271)e(cid:272)ause the 2 pa(cid:396)ties (cid:373)a(cid:455) ha(cid:448)e diffe(cid:396)e(cid:374)t pe(cid:396)(cid:272)eptio(cid:374)s of the (cid:862)fa(cid:272)ts(cid:863) at ha(cid:374)d. Thinking encoding transmitting perceiving decoding understanding. Chain of command: lines of authority & formal reporting relationships manager over supervisors, over production workers, etc. under this system, 3 forms of communication can be accomplished:
