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Chapter 10

Chapter 10 - Communication.docx

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Wilfrid Laurier University
Marc Hurwitz

CHAPTER10CHAPTER 10 COMMUNICATIONWHAT IS COMMUNICATIONCommunication the process by which info is exchanged between a sender and receiver Interpersonal communication exchange of info between people simplest prototype is a 1to1 exchanges between 2 individualsThe sender must encode his thoughts into some form ex writing speech that can be transmitted to the receiver The receiver must perceive the message and accurately decode it to achieve accurate understanding To provide feedback it involves another communication episode that tells the original sender that the receiver receivedunderstood the message A poor email system can lead to ineffective transmission typos lead to improper encoding Encoding and decoding may be prone to more error when the message is inherently ambiguous or emotional because the 2 parties may have different perceptions of the facts at hand Effective communication the right people receive the right info in a timely manner Must assume that both people in a conversation are cooperating from a shared set of rules Conversational norms rules followed by speakers that listeners assume speakers followDont lieDont say things for which you have no evidence Dont say too littlemuch we often assume people tell us everything we need to knowIMPORTANT what you say should be relevant to the conversation Avoid obscurity use words the listener understandsambiguity Be brief quick and orderly logical chronological sequence 1TypetextWe also assume people know what knowledge we have about an eventobjectperson When a conversational norms is violated by a speaker misunderstanding may occur but we understand why the norm was violated and that conveys additional meaningFlouting a norm we do this to convey additional meaning sarcasm or we deliberately violate a norm lie or inadvertently violate a norm wrongly assume stuff about what someone knowsIndirect speech Conveys meaning beyond the literal meaning of the wordsUsed to discuss taboo uncomfortable subjects without offendinghelp make things briefUsed to save face for the speakerlistener Ex bringing a polic to not give a ticket Effectiveness depends on a shared understanding BASIC OF ORGANIZATIONAL COMMUNICATION Communication by Strict Chain of Command Chain of command lines of authorityformal reporting relationships Under this system three necessary forms of communication can be accomplishedDownward communication info that flows from top to bottom of organization Ex Vicepresident of production might instruct a plant manager to gear up for manufacturing a new product In turn the plant manager would provide specifics to supervisors who would instruct the production workers accordinglyUpward communication info that flows from bottom toward top of organization2
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