BU288 Chapter Notes - Chapter 10: Interpersonal Communication, Dont, Telecommuting
Document Summary
Communication: the process by which info is exchanged between a sender and receiver. Interpersonal communication: exchange of info between people simplest prototype is a. A poor email system can lead to ineffective transmission; typos lead to improper encoding. Encoding and decoding may be prone to more error when the message is inherently ambiguous or emotional, because the 2 parties may have different perceptions of the. Effective communication: the right people receive the right info in a timely manner. Must assume that both people in a conversation are cooperating from a shared set of rules. Conversational norms: rules followed by speakers, that listeners assume speakers follow: don"t lie, don"t say things for which you have no evidence, don"t say too little/much we often assume people tell us everything we need to know. Important: what you say should be relevant to the conversation: avoid obscurity (use words the listener understands) & ambiguity, be brief (quick) and orderly (logical/ chronological sequence)
