BU288 Lecture Notes - Lecture 10: Hawthorne Effect, Elton Mayo, Absenteeism
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Research contradicts what everyone in the class initially thought, the question being: (cid:862)as (cid:373)orale or satisfa(cid:272)tio(cid:374) a(cid:373)o(cid:374)g e(cid:373)ployees i(cid:374)(cid:272)reases i(cid:374) a(cid:374) orga(cid:374)izatio(cid:374), o(cid:448)erall perfor(cid:373)a(cid:374)(cid:272)e al(cid:373)ost al(cid:449)ays rises(cid:863) Everyone thought this was true yet research shows it is in fact false. Example, if i am a really bad soccer player but love soccer, my overall contribution to my team and performance as a soccer player will not be high. If you work in a factory and your machine breaks down, you (cid:449)o(cid:374)"t be able to do your job well regardless of how happy you are. If you do high tech sales in an urban farmland but love your job, you may still have a hard time doing sales. Productivity/performance: measuring how well a call center operator solves customer problems. Absenteeism (also presentism: people (cid:374)ot (cid:272)o(cid:373)i(cid:374)g to (cid:449)ork (cid:271)e(cid:272)ause they"re si(cid:272)k (cid:373)e(cid:374)tally ill, people sho(cid:449)i(cid:374)g up to (cid:449)ork (cid:449)he(cid:374) they should(cid:374)"t (cid:271)e.
