BU288 Lecture Notes - Lecture 6: Social Influence, Absenteeism, Job Satisfaction
Document Summary
Ability: make sure skills and abilities of the employee match the requirements of the job to ensure better performance. Motivation: internal force that affects the direction, the intensity, and the persistence of a person"s voluntary choice of behaviour. Situation: situational contingency (e. g. time, budget, people, physical work facilities) can either constrain or facilitate individual work performance. Role perceptions: belief about what behaviour is required in order to achieve success; Knowing what it is that you"re supposed to do and how to do it can influence performance. Examine these 4 factors and determine what correct actions needs to be taken. It"s used to identify why your organization is performing poorly, and managers can use this to identify problems with subordinates. Affective component: liking or disliking the work situation. Cognitive component: what we know and believe to be true (e. g. believe that a co-worker is paid more than you)
