OL109 Lecture Notes - Lecture 9: Nonverbal Communication, Passive-Aggressive Behavior
Document Summary
Conflict does not exist unless both parties know that there is a conflict situation. The belief in opposing interests- has to involve more. People communicate in ways we don"t like, and make communication harder. We think of our own views as objective and others as biased but everyone"s views are bias in there direction. Are you someone who gets things done fast or goes slow. Eyes and face are critical in sending information. Straightforward and out in the open, explicit, may involve aggression(physical) Not open, often not recognized, may involve passive aggression. May result in confusion since a conflict situation may not be recognized as such. Both parties have to know about the conflict for it to be a conflict. Even if you know you in a conflict, if someone uses a covert expressive is not recognized, covert extends conflict and don"t move towards bettering the situation.
