ADMS 2400 Lecture Notes - Lecture 2: Civic Virtue, Boosterism, Job Performance
6 Jan 2017
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Document Summary
Job performance - employee behaviours that contribute, either positively or negatively, to the accomplishment of organizational goals. Task performance - includes employee behaviours that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. ^routine task performance involves well-known or habitual responses by employees to predictable task demands. ^adaptive task performance, thoughtful responses by an employee to unique or unusual task demands. Voluntary employee activities that contributing to organizational goals by improving the context in which work takes place. Discretionary acts that go beyond normal job expectations to assist, support, and develop co-workers and colleagues. Discretionary behaviours that benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it. Relevant in virtually any job, regardless of the particular nature of its tasks, and there are clear benefits of these behaviours in terms of the effectiveness of work units and organizations.
