ADMS 3930 Lecture Notes - Lecture 7: Profit Center, Waste Treatment, Balanced Scorecard

• School: York University
• Department: Administrative Studies
• Course: ADMS 3930
• Professor: Randy Hoffman

Document Summary

Control a regulatory process of establishing standards to achieve organizational goals, comparing actual performance against the standards, and taking corrective action, when necessary. Control achieved when behaviour and work procedures conform to standards and company goals are achieved. Basic control involves standards, comparison to standards, corrective action, dynamic process, and feedback, concurrent, and feedforward control. Comparison to standards: compare actual performance to performance standards, the better the system, the easier it is for companies to track their progress and identify problems that need to be fixed. Identify performance deviations, analyze those deviations, and then develop and implement programs to correct them. Dynamic process: managers compare performance to pre-established standards. Feedback, concurrent, and feedforward control: feedback control a mechanism for gathering information about performance deficiencies after they occur. Control is achieved when behaviour and work procedures conform to standards and goals are accomplished. Control loss situation in which behaviour and work procedures do not conform to standards.