HRM 3440 Lecture Notes - Lecture 2: Expert System, Requirements Analysis, Systems Analysis
23 May 2018
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HRM 3440 Lecture 2 Notes – Principle: Artificial intelligence systems form a broad and diverse
set of systems that can replicate human decision making for certain types of well-defined
problems.
Introduction
• A COP is a group of people or community dedicated to a common discipline or practice,
such as open-source software, auditing, medicine, engineering, and other areas.
• Obtaining, storing, sharing, and using knowledge is the key to any KMS.
• The use of a KMS often leads to additional knowledge creation, storage, sharing, and
usage.
• Many tools and techniques can be used to create, store, and use knowledge.
• These tools and techniques are available from IBM, Microsoft, and other companies and
organizations.
• The term artificial intelligence is used to describe computers with the ability to mimic or
duplicate the functions of the human brain.
• The objective of building AI systems is not to replace human decision making but to
replicate it for certain types of well-defined problems.
• Intelligent behavior encompasses several characteristics, including the abilities to learn
from experience and apply this knowledge to new experiences; handle complex
situations and solve problems for which pieces of information might be missing;
determine relevant information in a given situation, think in a logical and rational
manner; and give a quick and correct response; and understand visual images and
process symbols.
• Computers are better than people at transferring information, making a series of
calculations rapidly and accurately, and making complex calculations, but human beings
are better than computers at all other attributes of intelligence.
• Artificial intelligence is a broad field that includes several key components, such as
expert systems, robotics, vision systems, natural language processing, learning systems,
and neural networks.
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