GMS 200 Study Guide - Chris Argyris, Linear Programming, United States Postal Service

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Jian Guan

Document Summary

Possible disadvantages of bureaucracy: excessive paperwork or red rape, slowness in handling problems, rigidity in the face of shifting needs. 3: resistance to change, employee apathy, human resource approaches include, hawthorne studies, maslow"s theory of human needs, mcgregor"s theory x and theory y, argyris" theory of adult personality, hawthorne studies. Initial study examined how economic incentives and physical conditions affected worker output: no consistent relationship found. Psychological factors influenced results: hawthorne studies (cont. , relay assembly test-room studies on output, manipulated physical work conditions to assess impact, designed to minimize the psychological factors of, factors that accounted for increased productivity: previous experiment. 5: progression principle, a need becomes a motivator once the preceding lower- level need is satisfied, both principles cease to operate at self-actualization level, figure 2. 2 / 18. Behavioural management human resource approaches include: follett"s notion of organizations as communities, mcgregor"s theory x assumes that workers, dislike work, lack ambition, are irresponsible, resist change, prefer to be led.