ADMS 3020 Lecture Notes - Markdown
16 Jul 2013
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Ten delegation principles: begin with the end in mind: the desired results of the delegated task must be clear, delegate completely. Do not micromanage: delegate consistently, avoid upward delegation, clarify consequences. Violated empowerment guidelines: by ken hoffman: 1 3 4 6 9. Mr hoffman failed to provide ruth with clear performance guidelines of where her branch should be taken. He wrongly assumed she knew and gave her no directions, set no boundaries. Even when she made her first mistake by hiring an inventories assistant, he failed to provide her with information, guidelines, a budget, a procedures manual. By micro-managing ruth, hoffman is not creating much confidence on her. Hoffman should have taken this first opportunity to meet with ruth and establish clear, general guidelines; a list of can"s and cannot"s, must"s and must not"s. Ruth had given clear indications of initiative and desire to make her store one of the best, if not the best.
