BUS 272 Chapter Notes - Chapter 1: Communication Problems, Virtual Work, Corporate Social Responsibility

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Graeme Coetzer

Document Summary

The study of what people think, feel, and do in and around organizations. Focus on employee behavior, decisions, perceptions, and emotional responses. The study of how organizations interact with their external environments, especially in the context of employee behavior and decisions. Groups of people who work interdependently toward some purpose. Required a minimal level of communication, coordination, and collaboration to achieve organizational objectives. Old approach achievement of stated goals. Has too many substitute labels organizational performance, success, goodness, health, competitiveness, excellence. Problem with goal attainment: could set easy goals, company might achieve wrong goals. Four perspectives of organizational effectiveness (need to consider all four perspectives when assessing a company"s effectiveness) Resources, such as raw materials, job applicants, financial resources, information, and equipment. Consists of rules and expectations, such as laws and cultural norms. Inside are subsystems: departments, teams, informal groups, work processes, technological configurations, etc: effective organizations. Maintain a close fit with changing conditions.