ADMS 2600 Chapter Notes - Chapter 7: Videotelephony, Web Conferencing, Blended Learning
Document Summary
Training: any effort initiated by an organization to foster learning among its members. Development: broadening an individual"s skills for future responsibilities. Training and development: to recognize the combination of activities organizations use to increase the skill base of employees. Research shows that an organizations revenues and overall profitability are positively correlated to the amount of training it gives its employees. From the broadest perspective, the goal of training is to contribute to the organizations overall goals. To ensure that a forms t&d investment has the maximum impact possible, a systems approach should be used that involves 4 phases: needs assessment, program design, implementation, evaluations. Chief learning officer (clo): a high ranking manager directly responsible for fostering employee learning and development within the firm. 1st step: list all the tasks/duties in the job. 2nd step: list the steps performed by the employee to complete each task.