COMMERCE 1BA3 Study Guide - Assertiveness
7 Mar 2014
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Empowerment: giving people the authority, opportunity, and motivation to take initiative and solve organizational problems, having authority to solve an organizational problem (cid:224) legitimate power, giving people the freedom and ability to make decisions and commitments, puts power where it is needed to make it effective empowered people have a strong sense of self efficacy levels: too little: cannot perform job effectively just enough to carry out job: effective performance excessive power: abuse and ineffective performance. Characteristics of empowered people: self determination free to choose how to work; not micro managed, sense of meaning their work is important to them; they care about what they are doing, sense of competence confident about their ability to do their work well; know they can perform, sense of impact believe they can have influence on their work unit; others listen to their ideas.
