ITM 505 Chapter Notes - Chapter 1: Productivity Software, Information Technology Management, Cerner
6 May 2014
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Chapter 1 managers: key to information technology results. The banks operations are very inefficient and overly complex. In order for the bank to be global, it needed a single system. New it business opportunities, as well as threats, are coming at a faster and faster rate. Manager play a key role, they must frame these opportunities and threats so others can understand them and then evaluate and prioritize problems and solutions. Managers must lead the effort to pursue it policies that must best organizational needs: even if an organizations has the same it system as other companies, they will not have identical solutions. Real gains in productivity requires innovation and then automating. Companies must deliver increasing value to customers. Information technology (it): includes all tools that capture, store, process, exchange, and use information: it includes hardware (servers, mainframes, laptops, computers, pdas) and software (os and applications) It infrastructure: an organization defined set of it hardware, software, and network.
