ITM 330 Chapter 1: ITM330 Chapter 1 Notes.docx

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 330
• Professor: Peter Pille

Document Summary

Enterprise resource planning (erp) programs are core software used by companies to coordinate information in every area of the business. Help manage company-wide business processes, using a common database and shared management reporting tools. A business process is a collection of activities that takes on or more kinds of input and creates an output (ex: a report for forecast, which is of value to a customer) These functional areas are business areas of operation: The most common include: marketing and sales (m/s, supply chain management (scm, accounting and finance (a/f, human resources (hr) Each of these areas involve their own separate business functions which are activities specific to that functional area of operation (chart of pg 2) Each of these functions are fairly interdependent, but rely on the information from the other functions. An information system includes the computers, people, procedures, and software that store, organize and delivery information.