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Final

COMM 222 Final: Final Review - 222

14 pages71 viewsWinter 2017

Department
Commerce
Course Code
COMM 222
Professor
Panaccio Alexandra
Study Guide
Final

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COMM 222 Final Review
Chapter 2: Personality and Learning
Personality and Roles in Influencing Organizational Behaviour
Personality
Relatively stable set of psychological characteristics that influences the way an individual
reacts with their environment
Dispositional
Personal characteristics
Intrinsic to that person
Situational
Environmental factors
o Anyone in same situation will react the same
Interactionalist
Mix of dispositional and situational
Trait Activation
You have certain traits but they dont always show up
o Environment/situation brings them out
Ex. Aggressive when needed but not an aggressive person
5 Factor Model (OCEAN)
Openness to Experience
Curious, Original vs. Dull, Unimaginative
Conscientiousness
Dependable, Responsible vs. Careless, Impulsive
Most important one for most situations (when in doubt, put this one for MCQ)
Extraversion
Sociable, Talkative vs. Withdrawn, Shy
Agreeableness
Tolerant, Cooperative vs. Cold, Rude
Neuroticism (Emotional Stability)
Stable, Confident vs. Depressed, Anxious
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COMM 222 Final Review
Locus of Control
Definition
What controls your behaviour
Internal You control the situation (skills, knowledge, etc.)
External Situation is controlled by outside factors (weather, luck, etc.)
Self-Monitoring You control/monitor your own behaviour
Self-Esteem Positive self-evaluation
Learning
Interpersonal Skills To work with others (cooperation, collaboration, etc.)
Intrapersonal Skills Within yourself (problem solving, risk-taking, etc.)
Practical Skills Help perform a task (ex. I know how to fix a bike)
Operant Learning Theory
Learning by doing
Reinforcement
Positive Reinforcement
The addition of a positive stimulus to encourage a desirable behaviour
o Ex. You get a cookie every time you make your bed
Negative Reinforcement
Removal of a negative stimulus to encourage a desirable behaviour
o Ex. Removal of something that gets in your way at work
Extinction
Ignoring a behaviour so it gradually dissipates
Punishment
Negative stimulus in order to decrease an undesired behaviour
Social Cognitive Theory
Learn by observation, self-regulation, self-efficacy beliefs
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COMM 222 Final Review
Chapter 3: Perception, Attribution, and Diversity
Perception
Perceiver The one who reads the situation a
Situation Event that can distort the message
Target The message/object that is sent to the perceiver and can be distorted by the situation
Factors that Influence Perception
Experience
Biases
Mood and Emotion
Bruners Model
Unfamiliar Target Encountered New co-worker
Openness to Target Cues Observation; Search for information
Familiar Cues Encountered Co-worker had good grades from Harvard
Target Categorized Co-worker is good worker with good work ethic
Cue Selectivity Co-workers laziness/poor performance is ignored or distorted
Catergorization Strengthened Co-worker is still a good worker with good work ethic
NOTE: We hate to be wrong and will find any excuse to validate our initial thoughts
Main Biases in Personal Perception
Primacy Effect First impressions
Recency Effect Most recent impression
Stereotyping Generalization of a population segment
Reliance on Central Traits Tall people are good at basketball
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