GMS 401 Study Guide - Job Shop, Hazard Analysis And Critical Control Points, Quality Control

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Kirk Bailey

Document Summary

Operations management- is the management of processes and the systems that create goods and or services. A system is a set of interrelated parts that must work together. A process is a series of linked actions, changes, and functions bringing about a result. 3 types of processes: core, support, and managerial: core/operational directly create the good, support supports core, managerial govern the system. Core processes include reservations, boarding and flying the planes, handling the luggage, and performing maintenance. Support processes include forecasting, scheduling, managing inventory, and buying materials. Managerial processes include capacity planning, locating facilities and employee motivation. Many companies use operations management strategies, tactics, and actions in order to improve their efficiency and effectiveness. A typical organization has 3 basic functions: operations, finance, and marketing all work together. For instance, unless operations and marketing work together, marketing may promote goods or services that operations cannot profitably deliver. (figure 1-1 p. 5) All activities directly related to producing goods or services.