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Quiz

ITM 102 Study Guide - Quiz Guide: Churn Rate, Management System, Enterprise Software


Department
Information Technology Management
Course Code
ITM 102
Professor
Catherine Middleton
Study Guide
Quiz

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ITM 102 CHAPTER 9 Quiz
Question 1
1 out of 1 points
Minor fluctuations in retail sales for a product can create ________
inventory for distributors, manufacturers, and suppliers.
Answer
Selected
Answer:
exce
ss
Question 2
1 out of 1 points
It can cost six times more to sell to a new customer than to an existing
customer.
Answer
Selected
Answer:
Tru
e
Question 3
1 out of 1 points
A firm's CRM is a network of organizations and business processes for
procuring raw materials, transforming these materials into intermediate
and finished products, and distributing the finished products to customers.
Answer
Selected
Answer:
Fals
e
Question 4
1 out of 1 points
If a manufacturer had perfect information about exactly how many units of
product customers wanted, when they wanted them, and when they could
be produced, it would be possible to implement a highly efficient just-in-
time strategy.
Answer
Selected
Answer:
Tru
e
Question 5
1 out of 1 points
Inaccurate information can cause minor fluctuations in demand for a
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product to be amplified as one moves further back in the supply chain.
Answer
Selected
Answer:
Tru
e
Question 6
1 out of 1 points
Enterprise systems feature a set of integrated software modules and a
central database that enables data to be shared by many different
business processes and functional areas throughout the enterprise.
Answer
Selected
Answer:
Tru
e
Question 7
1 out of 1 points
Which of the following is NOT true about enterprise systems?
Answer
Selected
Answer:
Enterprise software is expressly built to allow companies to
mimic their unique business practices.
Question 8
1 out of 1 points
It might take a large Fortune 500 company ________ to complete a large-
scale implementation of an enterprise system or a system for SCM or
CRM.
Answer
Selected
Answer:
several
years
Question 9
1 out of 1 points
Enterprise software is built around thousands of predefined business
processes that reflect best practices.
Answer
Selected
Answer:
Tru
e
Question 10
1 out of 1 points
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