MHR 741 Study Guide - Final Guide: Absenteeism, Negotiation, Shared Belief

• School: Ryerson University
• Department: Human Resources
• Course: MHR 741
• Professor: Pat Sniderman

Document Summary

Conflict: the process in which one party perceives that its interests are being opposed or negatively affected by another party. People-focused: affective; socio-emotional; (cid:862)i(cid:374) your fa(cid:272)e(cid:863) ki(cid:374)d of (cid:272)o(cid:374)fro(cid:374)tatio(cid:374)s (cid:449)ith high a(cid:374)d intense emotional heat; perceptual bias; threaten relationships. Issue-focused: cognitive; task related; rational negotiations over allocation of scarce resources; productive conflict; enhance relationships. Personal differences perceptions and expectations people bring different backgrounds to their role in organizations. Informational deficiencies misinformation and misinterpretation factual, common but easy to resolve; stemmed from lack of communication. Role incompatibility goals and responsibilities interdependent task responsibilities. Environmental stress resource scarcity and uncertainty differs amongst cultures. Assertiveness: focus on the needs of the focal person (importance of issue) Cooperativeness: satisfy needs of interacting person (importance of relationship) Forcing: satisfy own needs (assertive and uncooperative) breads hostility and resentment. Accommodating: satisfy other party"s (cid:374)eeds, (cid:449)hile (cid:374)egle(cid:272)ti(cid:374)g own (unassertive and cooperative) generally results in both parties losing.