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BUS 272- Midterm Exam Guide - Comprehensive Notes for the exam ( 78 pages long!)


Department
Business Administration
Course Code
BUS 272
Professor
Lieketen Brummelhuis
Study Guide
Midterm

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SFU
BUS 272
MIDTERM EXAM
STUDY GUIDE

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BUS 272: Organizational Behavior
CHAPTER 1- WHAT IS ORGANIZATIONAL BEHAVIOR
Organizational Behavior: is a field of study that looks at the impact that individuals, groups,
and structure have on behavior within organizations for the purpose of applying such
koledge toads ipoig a ogaizatio’s effetieess.
Behaviour in organizations can be found at three levelsthe individual, the group, and the
organization.
Organization is a consciously coordinated social unit, composed of a group of people that
functions on a relatively continuous basis to achieve a common goal or set of goals.
OB is for everyone- employees, managers, entrepreneurs.
Employers are looking for people-pleasers. We need to study work-life balances in an
organization.
THE BUILDING BLOCKS OF ORGANIZATIONAL BEHAVIOR
OB builds upon contributions from a number of behavioral disciplines:
1. Psychology: Individual behavior, emotional level, motivation, job satisfaction,
performance and its appraisal, etc.
2. Social Psychology: Iteatios, fousses o people’s ifluee o oe aothe,
communication, power, conflict, intergroup behavior, etc.
3. Sociology: Social environments, group level, communication, power, conflict, etc.
4. Anthropology: Society/ Culturevalues, attitudes and customs
The Rigor of OB
Many Business Disciplines like Accounting, Finance, Marketing and Economics are deriving
their principles from OB concepts. This explains the pervasiveness of OB in an organization.
Behavior is predictable and systematic study of behavior is a means to make
accurate predictions. (This is because some consistencies are observed)
Intuition should be supplemented by a systematic approach to improve predictive
ability.
Systematic Study: looking at relationships, attempting to attribute causes and effects, and
drawing conclusions based on scientific evidence.
Evidence-based Management: basing managerial decisions on the best available scientific
evidence.
Research Methods in OB:
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1. Field Studies: Real-life organizations, on-site investigations involving observation
2. Laboratory-Studies: Lab settings, things can be controlled
3. Case-studies: in-depth, detailed analysis of single situations, observations,
interviews, and document research
4. Survey-studies: Questionnaires, interviews
5. Meta-Analysis: collect already available information on the relationships, combining
and analyzing this information
Intuition: Gut feeling not supported by evidence or research.
Big Data: Extensive use of statistical compilation and analysis, involves the use of
technology as well.
OB has few absolutes
Social scientists study human problems which are complex in nature. People are
heterogeneous in nature as well, therefore our ability to make simple, accurate and
sweeping generalizations is limited.
The promise of OB is the maximum use of evidence to inform our intuition and experience.
OB goes beyond “common sense” by studying work related problems rigorously and
systematically
Contingency Approach: OB considers behavior within the context in which it occurs.
Counterpoint debates: There are disagreements within OB.
Challenges in OB:
1. Responding to Economic Pressure (example, recession, lay-offs, pay-cuts)
2. Responding to Globalization (outsourcing, NAFTA, EU)
3. Workforce Diversity: concept that recognizes heterogeneous nature of employees.
Differences in age, gender, physical or psychological abilities, demographic
characteristics, etc.
4. Improving Customer Service: how employee attitude and behavior influence
customer satisfaction. Culture where employees are courteous, knowledgeable,
accessible and prompt.
5. Improving people skills (creating effective teams)
6. Working in networked organizations (making collaborative decisions)
7. Enhancing Employee Well-Being at work
8. Creating a Positive work environment (Positive Organizational Scholarship- studies
how organizations develop human strengths, foster vitality, resilience and unlock
potential.
9. Improving Ethical Behavior (Ethical dilemmas and Ethical choices: situations in
which employees are required to decide what is right and what is wrong. Ethics are
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