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Final

BUS 272 Study Guide - Final Guide: Role Conflict, Ritten, Nominal Group TechniquePremium


Department
Business Administration
Course Code
BUS 272
Professor
All
Study Guide
Final

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Simon Fraser University
BUS 272
Behavior in Organizations
Winter 2018
Final
Professor: Christopher Zatzick
Exam Guide

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Table of content:
- Chapter 6: Groups and Teamwork
- Chapter 7: Communication
- Chapter 9: Conflict and Negotiation
- Chapter 8 and 11: Power and Politics, and Leadership
- Chapter 12: Decision making, Creativity, and Ethics
- Chapter 10: Organizational Culture
- Chapter 13 and 14: Organizational Structure and Change

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Chapter 6: Groups and Teamwork
Groups: Two or more people with a common relationship
Team: A small number of people working together to achieve a common objective
FOUR TYPES OF TEAMS
1) Problem-solving
- Also known as Process-improvement team
- Typically made up of 5-12 employees
- From the same department
- Meet for a few hours each week to discuss ways of improving quality, efficiency, and the
work environment
2) Self-managing
- Also known as Self-directed team
- Typically made up of 10-15 employees
- Employees perform highly related or interdependent jobs and take on many
responsibilities of their managers
3) Cross-functional
- Also known as the Project teams
- Made up of employees from about the same hierarchical level but different work areas,
who come together to accomplish a task.
4) Virtual
- These use computer technology to tie together physically dispersed members in order
to achieve a common goal.
STAGES OF GROUP DEVELOPMENT
1) Forming
- Characterized by a great deal of uncertainty about the team’s purpose, structure, and
leadership
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