Chapter 6.docx

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Simon Fraser University
Business Administration
BUS 272
Christopher Zatzick

Chapter 6-Groups and Teamwork Teams vs. Groups – two or more people with a relationship vs. working towards a common objective • Team members share leadership
 • Share accountability for the work of the team
 • Develops its own purpose or mission Effectiveness is measured by the entire teams outcomes and goals  Types of Teams • Problem Solving Teams – 5-­­12 that meets weekly to discuss ways of improving quality, efficiency, and the work environment • Self Managed Teams are 10-­­15 that takes on responsibilities of their former managers • Cross Functional Teams who work together on same level but has different work areas of specialty • Task Forces are temporary cross functional teams • Committees are a group composed of members from different departments
 • Virtual Teams work together through computer technology in order to achieve a common goal  Roles are a set of expected behaviours in a given position in a social unit
 • Role Expectations is how others believe a person should act in a situation
 • Role Conflict is when one finds it hard to fulfill a role opposed to another one
 • Role Ambiguity is when a person is unclear about his or her role
 • Role Overload is when too much is expected of someone
 • Role Underload is too little is expected of someone, and they are feeling like they aren’t contributing Norms are acceptable standards of behaviour within a group that are shared by all the group members Performance > Appearance > Social Arrangement > Allocation of Resources
 Facilitates group’s survival > increases predictability of group members’ behaviours > reduces embarrassing interpersonal pro
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