BUS 272 Study Guide - Role Conflict, Mental Models

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Teams vs. groups two or more people with a relationship vs. working towards a common objective: team members share leadership, share accountability for the work of the team, develops its own purpose or mission. Effectiveness is measured by the entire teams outcomes and goals . Norms are acceptable standards of behaviour within a group that are shared by all the group members. Performance > appearance > social arrangement > allocation of resources. Facilitates group"s survival > increases predictability of group members" behaviours > reduces embarrassing interpersonal problems for group members > express central values and identity. Conformity is adjusting one"s behaviour to align with the norms of the group. Multi team systems in which different teams need to coordinate their efforts to produce a desired outcome. Climate of trust, performance evaluation and rewards, leadership and structure, adequate resources. Task orientated roles are when a person ensures the tasks of the group is accomplished.