BUS 272 Chapter Notes - Chapter 6: Virtual Team, Role Conflict, Absenteeism

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Require attention to process, team composition, & rewards. Group = 2+ ppl w/ common relationship. Do not necessarily engage in collective work that requires interdependent effort. Team = small # of ppl w/ complementary skills who are committed to common purpose, performance goals & approach for which they hold themselves mutually accountable. Teams more flexible & responsive to changing events than traditional departments/other forms of permanent groupings. Teams can be more motivational b/c have greater task identity. Teams typically outperform indivs when tasks require multiple skills, judgment & experience. 4 types of teams: problem-solving (process-improvement, self-managed (self-directed, cross-functional (project, virtual. Meet to discuss ways of improving quality, efficiency, work enviro. During meetings, members share ideas/offer suggestions but rarely have chance to implement themselves. 10-15 employees perform highly related/interdependent jobs & take on many responsibilities of their managers. Incl planning & scheduling work, assigning tasks to members, making operating decisions, taking action on problems, working w/ suppliers & customers.