CS330 Study Guide - Final Guide: Disaster Recovery, Stok, Virtual Team
31 Oct 2016
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Document Summary
In behavioural economics: goal: understand the focus and value system of an is in a business environment (not for personal use) Key concepts: collection of activities required to produce a product / service. Goal: examine business processes with a view to understanding how they might be improved by using information technology to achieve greater efficiency, innovation and customer service. Each function is a collection of business processes. Information technology: enhances business processes through (partial/full) automation. Enable new processes that can transform the business. Questions: which part of (function) can be automated: sociotechnical approach. Behavioral (should we?, what are the impacts on people/organization?) Ordering process, order fulfillment, order inquiry, advertising and promotion. Individual orders: who ordered what, when, where, when was it filled, was there any issues. Purchase habits: who likes what, when and where. Sales trends: what is popular, when and where efficiency of fulfillment, return rates. Manufacturing and production making of individual parts, assembling, testing, stocking/shelving.
