[ADM2337] - Midterm Exam Guide - Everything you need to know! (24 pages long)

• School: University of Ottawa
• Department: Administration
• Course: ADM 2337
• Professor: Catherine Elliott

Document Summary

Human resource management: the pro(cid:272)ess of (cid:373)a(cid:374)agi(cid:374)g hu(cid:373)a(cid:374) tale(cid:374)t to a(cid:272)hieve a(cid:374) orga(cid:374)izatio(cid:374)"s objectives. Human capital: the knowledge skills, and capabilities of individuals that have economic value to an organization. Challenging facing hrm: responding strategically to changes in the marketplace. (downsizing, outsourcing) Six sigma: a set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement. Reengineering: the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, services, and speed. Change management: change management is a systematic way of bringing about and managing both organizational changes and changes on the individual level. Proactive change: change initiated to take advantage of targeted opportunities. Reactive change: change that occurs after external forces have already affected performance. Globalization: the trend to opening up foreign markets to international trade and investment: competing, recruiting, and staffing, setting and achieving corporate social responsibility and sustainability goals.