ADM 2337 Chapter Notes - Chapter 1: Total Quality Management, Six Sigma, Outsourcing

• School: University of Ottawa
• Department: Administration
• Course: ADM 2337
• Professor: Gerard Brathwaite-Sturgeon

Document Summary

Why study human resources management: hrm (human resources management) : the pro(cid:272)ess of (cid:373)a(cid:374)agi(cid:374)g hu(cid:373)a(cid:374) tale(cid:374)t to a(cid:272)hie(cid:448)e a(cid:374) orga(cid:374)izatio(cid:374)"s o(cid:271)je(cid:272)ti(cid:448)e. Successful organizations are adept at bringing together different kinds of people to achieve common purpose the essence of hrm: hr the (cid:373)ost i(cid:373)porta(cid:374)t sour(cid:272)e of a fir(cid:373)"s (cid:272)o(cid:373)petiti(cid:448)e ad(cid:448)a(cid:374)tage, core responsibilities for hrm. : the knowledge, skills and capabilities of individuals that have economic value to an organization. I(cid:373)pa(cid:272)t o(cid:374) orga(cid:374)izatio(cid:374)"s perfor(cid:373)a(cid:374)(cid:272)e: overall framework for human resources management. Issue1: responding strategically to changes in the local and global marketplace: hr managers and business strategy, organizations use to modify the way they operate to be more successful, six sigma. : a set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement: reengineering. : the fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in cost, quality, service, and speed: downsizing.