CMN 1148 Study Guide - Midterm Guide: Soft Drink, Malapropism, Amy Cuddy
8 Dec 2016
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Why listening matters - according to a recent study. 91% of employees who rated their managers as good listeners said they were satisfied with their jobs. 58% of managers rated as good listeners has received listening training. 89% of poor listeners had no training. The cocktail party effect (phenomenon that suggests that we do pick out/select information that is important to us; in a big crowd of noise, you"ll hear something important to you) Physiological act, description of sound waves bouncing off our drums (hearing that sound and processing it) All listeners do not receive the same message (background, expectations, culture) Ex: sentence-finisher (seinfeld), uh huh uh huh to rush you, using laptop/cellphone while someone is talking to you. According to tokel klingberg, we are always in a state of overload, and as a result, must engage in serious multitasking to keep up (ex: fomo). Engage physically in the process (hearing defects?)
