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MGHB02H3 Study Guide - Total Quality Management


Department
Management (MGH)
Course Code
MGHB02H3
Professor
Samantha Montes

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Organizational Change, Development & Innovation 10/13/2014
The Concept of Organizational Change
Why Organizations must change
What Organizations can change
Goals and strategies
Technology
Job design
Structure
Processes
Culture
People
The Change Process
Unfreezing
Unfreezing: the recognition that some current state of affairs is unsatisfactory
Change
Change: the implementation of a program or plan to move the organization or its members to a more
satisfactory state
Refreezing
Refreezing: the condition that exists when newly developed behaviors, attitudes, or structures become
an enduring part of the organization
The Learning Organization
Organizational learning: the process through which an organization acquires, develops, and
transfers knowledge throughout the organization
Learning organization: an organization that has systems and processes for creating, acquiring, and
transferring knowledge to modify and change its behavior to reflect new knowledge and insights
Four key dimensions
Vision/support
Culture
Learning systems/dynamics
Knowledge management/infrastructure
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