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Chapter 3 review questions


Department
Management (MGH)
Course Code
MGHB02H3
Professor
Ted Mock

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Exam
Name___________________________________
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
1)
If an organization wants job applicants for form positive perceptions of selection fairness, they
should have them take an honesty test.
1)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
2)
Although it is generally believed that diversity can result in positive outcomes for organizations, this is not
always the case. What should organizations do to increase the chances that their diversity programs will be
successful?
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
3)
"Kevin acts the same as everyone else." The speaker here is invoking a __________ cue.
3)
A)
recency
B)
stereotype
C)
consistency
D)
distinctiveness
E)
consensus
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
4)
Social identity is based on our perception that we are similar to many other individuals.
4)
5)
According to the text, a performance rater who is unfair and vindictive with regard to employees is
engaging in harshness.
5)
6)
In attributional terms, highly consistent behaviours are those that most people engage in.
6)
7)
The actor-observer effect refers to the remarkable similarity in the attributions that the actor and an
observer make about the actor's behaviour.
7)
8)
If you are asked to take a selection test that you perceive to be unfair, you will probably form a
negative perception of the organization.
8)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
9)
Paul met a salesperson for the first time. His first impression was that she was pushy, as were most
people in sales that Paul had encountered in the past. According to Bruner's model of the
perceptual process, Paul is most likely to
9)
A)
form a stereotype about the salesperson.
B)
change his perception as soon as new cues become evident.
C)
select cues that confirm his first impression.
D)
recategorize the target.
E)
seek out cues that contradict his first impression.
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SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
10)
One of the reasons that trust toward management is related to positive employee attitudes
and behaviours is because it is positively related to employees' __________.
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
11)
Tom attributes Lou's behaviour to immorality. This is a situational attribution.
11)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
12)
We tend to see members of a category as embodying the most typical attributes of that
category, or what are called __________
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
13)
Central tendency is our propensity to organize perceptions of others around certain key traits.
13)
14)
Gender stereotypes have less negative effects when an observer has accurate knowledge about the
woman in question.
14)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
15)
On a construction site, Ray drops a wrench and it almost hits Cecil on the head. If Cecil develops a
situational (as opposed to dispositional) explanation of Ray's behaviour he might assume that
15)
A)
he was the target of a murder attempt.
B)
Ray has a poor aim.
C)
Ray is stupid.
D)
Ray is a careless person.
E)
the wrench was oily and it slipped.
16)
What do the following companies have in common (Royal Bank, Merck Forsst, Home Depot, Avis
Rent A Car)?
16)
A)
They won awards for their diversity programs
B)
They won awards for how they treat visible minorities
C)
They won awards for how they treat women
D)
They won awards for how they treat older workers
E)
They won awards for how they treat aboriginal people
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
17)
If an organization wants to improve employees' ability to focus, they should first improve
perceived organizational support.
17)
18)
The more information you have about Bob, the more likely a stereotype will influence your
perceptions of him.
18)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
19)
__________ is the process of assigning causes to behaviour.
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
20)
Which of the following statements most accurately defines "perception"?
20)
A)
Perception is the tendency to attribute one's own thoughts and feelings to others.
B)
Perception is the process by which motives are assigned to explain people's behaviour.
C)
Perception is the tendency to generalize about people and ignore variations between
individuals.
D)
Perception is the process of interpreting messages of our senses to provide meaning.
E)
Perception is reality.
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
21)
Awareness training should be accompanied by __________ that is relevant to the particular
needs of the organization.
22)
Our __________ is based on our unique personal characteristics, such as our interests,
abilities, and traits.
23)
The tendency to take credit for successes and deny responsibility for failures is called the
__________.
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
24)
Trust results in positive employee attitudes and behaviours because it
24)
A)
improves employees' perceived organizational support
B)
lowers employee stress
C)
improves employees' perceived supervisor support
D)
improves employee motivation
E)
improves employees' ability to focus
25)
Which is a potential example of the fundamental attribution error?
25)
A)
Shawn thought that her secretary was the kindest person she had ever met.
B)
Pam explained that late report by noting that she wasn't familiar with the new software.
C)
Joe attributed the car accident to slippery pavement.
D)
Rich figured that the team was late because of congested air traffic over Atlanta.
E)
Cleo mistook the female vice-president for a secretary.
26)
The professor who gives all C's to his class is committing
26)
A)
harshness.
B)
central tendency.
C)
self-serving bias.
D)
central trait bias.
E)
halo.
27)
Samantha engages in a low consensus behaviour. What other combination of cues will ensure that
an observer makes a dispositional attribution about the behaviour?
27)
A)
The behaviour is also low in distinctiveness and high in contrast.
B)
The behaviour is also high in distinctiveness and high in consistency.
C)
The behaviour is also low in distinctiveness and low in consistency.
D)
The behaviour is also high in distinctiveness and low in consistency.
E)
The behaviour is also low in distinctiveness and high in consistency.
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