Business Administration 3300K Study Guide - Quiz Guide: Videotelephony, Situation Two
11 Nov 2020
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Document Summary
Moo session 5: the new science of building great teams - 1. 1 observing, quantifying & measuring communication: advances in wireless & sensor technology help produce sociometrics. Energy: measured by the number and nature of exchanges among team members: value of forms of communication in descending order: 1. Phone or videoconference: e-mail & texting, energy levels within a team are not static, depend on the situation, engagement. Engagement: distribution of energy among team members: engagement is strong when: all members have relatively equal and reasonably high engagement with all other members, exploration. Step 1: visualisation: creating energy & engagement maps help highlight weaknesses (low-energy, unengaged team member) and thus enable to fix problems = internal, exploration maps reveal patterns of communication across orgas = external. Step 2: training: with help of maps, teams receive visual feedback to improve performance. Step 3: fine tuning performance: mapping energy & engagement against performance metrics.
