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BU111 Study Guide - Midterm Guide: Southwest Airlines, Systems Theory, Human Resource Management

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16 Oct 2011

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Jim Mc Cutcheon

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BU111 Full Course Notes

BU111 Full Course Notes

Document Summary

Read what is a case in the lab manual. Be prepared to discuss the case using the format outlines in the what is a case reading. Get some thoughts down on paper in order to facilitate discussion. Business defined the sum total of all activities involved in the creation and distribution of goods and services for private profit: primary activities of a business. Creation in the older days, creation was defined as production, whereas it is now defined as the operations function. Distribution getting the goods or services to the end user. Function: ancillary (secondary) activities necessary to ensure we can perform the primary activities. I. t: profit motive the fact that business does whatever it does for a profit separates it from the other areas of economic endeavor. This includes customer service: encouraging innovation and creativity, gaining employee commitment. How can you as a manager gain the commitment and dedication from the people that work for you.

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Related Questions

A value chain model can be used as a systematic means of examining all the organisation's functional activities and their effectiveness in creating customer value. In light of this discuss the activities of Michael E. Porter’s generic value chain model

Identify which human resources management activity is being illustrated in the following examples:

HR management activities:

staffing	compensation & benefits	training & development
compliance	employee relations

1) Identify which human resources management activity is being illustrated in the following examples:

6) _____ training and dev _____ A manager conducts job orientation for several new employees.

7) _____ An HR manager makes sure the company is following equal employment opportunity (EEO) laws.

8) _____ An HR manager negotiates with an insurance carrier to get a good deal for the company.

9) _____ An HR manager listens to and records an employee grievance.

10) _____ A supervisor negotiates a job offer with a candidate.

11) _____ A department manager develops an instruction manual for one of the company's job positions.

12) _____ An HR manager perfors background and reference checks on a potential candidate.

Identify which human resources management activity is being illustrated in the following examples:

HR management activities:

staffing	compensation & benefits	training & development
compliance	employee relations

1) _________ An HR manager consults with an employee about her continuing education options.

2) _________ An HR manager solves a paperwork snag involving an employee's paycheck.

3) _________ A supervisor conducts a workshop on haw tn properly dispose of a certain chemical.

4) _________ An HR manager conducts an exit interview with retiring employee

5) _________ An HR manager mediates a conflict between an employee and his. 6)

6) _________ A manager conducts job orientation for several new employees.