BUS-K 201 Study Guide - Final Guide: Enterprise Application Integration, Enterprise Resource Planning, Junction Boulevard Line
K201 CHAPTER 7:
Q7-1: What are the basic type of processes?
Basic Type of Processes:
Structured Process: Formally defined standardized processes that involve day to day
operations.
Example: Accepting a return, placing an order, purchasing raw materials etc.
Dynamic Process: Flexible, Informal, Adaptive processes that involve strategic decisions
and activities. Usually requires human judgement
Example: New store location, solve problems with excessive return
Processes vary by scope:
1. Workgroup Process: Exist to enable workgroups to fulfill the charter, purpose and
and goals of particular group or department
2. Enterprise Process: Span an organization and support activities in multiple
departments
3. Inter-enterprise Process: Span two or more independent organizations
Q7-2: How can information systems improve process quality?
Process Efficiency: Measure of the ratio of process outputs to inputs
Process Effectiveness: Measure of how well a process achieves organizational strategy
Change Structures → Change Resource → Change both
1. By performing an activity
2. By augmenting a human who is performing an activity
3. By controlling data quality and process flow
Q7-3: How do information systems eliminate the problem of information silos?
Information Silos: Information management system that is unable to freely communicate
with other information management systems
Problems associated with information silos:
1. Duplicate and inconsistent data
2. Separated supporting application
3. Lack of integrated enterprise data as a consequence of disjointed IS
4. Inefficient results
How to solve the problem:
1. Integrate data into a single database and revise application and business
processes
2. Allow for isolation but manage it effectively to avoid problems
Q7-4: How do CRM, ERP and EAI support enterprise processes?
Enterprise Application Solutions:
1. Customer Relationship Management (CRM): Database → Set of inherent
processes for managing all customer interactions from lead generation to
customer service
2. Enterprise Resource Planning (ERP): Modules, Database → for consolidating
business operations into a single, consistent computing platform.
3. Enterprise Application Integration (EAI): Integrates existing systems by providing
layers of software that connect applications together.
Q7-5: What are the elements of an ERP system?
ERP Should Integrate the following
1. Supply Chain
2. Manufacturing
3. Customer Relationships Management
4. Human Resources
5. Accounting
Elements(5):
1. Hardware (Slowly shifting to cloud based hosting)
2. ERP Application Programs
3. ERP Database
4. Business Process Procedures
5. Training and Consulting
Q7-6 What are the challenges of Implementing and upgrading Enterprise Info Systems
1. Collaborative Management:
Enterprise systems → No boss → discharge process is a collaborative effort
2. Requirements Gap
Since the enterprise system is not built from scratch it’s not a perfect fit.
3. Transition
Transitioning to a new enterprise is difficult
4. Employee Resistance
People resist change
5. New Technology
New tech affects all information systems
Document Summary
Structured process: formally defined standardized processes that involve day to day operations. Example: accepting a return, placing an order, purchasing raw materials etc. Dynamic process: flexible, informal, adaptive processes that involve strategic decisions and activities. Example: new store location, solve problems with excessive return. Processes vary by scope: )orkgroup process: exist to enable workgroups to fulfill the charter, purpose and and goals of particular group or department, enterprise process: span an organization and support activities in multiple departments. Inter-enterprise process: span two or more independent organizations. Process efficiency: measure of the ratio of process outputs to inputs. Process effectiveness: measure of how well a process achieves organizational strategy. Change structures change resource change both: by performing an activity, by augmenting a human who is performing an activity, by controlling data quality and process flow. Information silos: information management system that is unable to freely communicate with other information management systems.
